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Returns & Exchanges

What is our Returns Policy?

We want you to be delighted with your purchase from us but realise that when shopping online sometimes things are not as you expected them to be. We therefore offer a full refund of the price paid for the item on internet and telephone orders. If the the item was purchased a charity sale or fair then we will have donated a percentage (usually10%) of the purchase price to the charity benefitting from the event. In this instance we shall deduct that 10% from the refunded amount.

What about Postage Charges?

Purchase charges on the purchase will not be refunded.

Where and how should I send my parcel for a refund?

How you wish to send your return to us is up to you but we do advise that you obtain a proof of posting as we shall not be responsible for the parcel until we receive it. On our delivery note enclosed with your parcel is a peel off returns label which has your order number on it. This is not a postage paid label and we would ask that you mark your name and a contact telephone number or email address inside the parcel confirming if you would like a refund or an exchange.

The address to which parcels should be sent is:-

Organise-Us Ltd / Returns, Botany House, Botany Hill, The Sands, Farnham, Surrey, GU10 1LZ

Actually I would like to exchange my item for another.

That is no problem at all, please let us know what you would like to have instead, if there is a refund due we shall credit your original order and if we require to take a difference which you need to pay we shall contact you. We are happy to bear the postage cost of sending out the exchange item but ask you to follow the returns procedure for the item you need to send back to us please.

The item I received is faulty, what do I need to do?

We are always disappointed when any of our items have a fault or disappoint you but we always prefer that you let us know in order that we make the situation right. So please do get in touch explaining your problem and we shall resolve it as best and as swiftly as we can. Telephone : 01252 781878 or email